NURTURESYNC CANCELLATION & REFUND POLICY

Last Updated: March 13, 2026

Effective Date: March 13, 2026

OVERVIEW

We want you to have a great experience with NurtureSync. This policy explains how to cancel your subscription, what happens to your data, and how refunds work.

Key Points:

  • You can cancel anytime

  • Pro-rated refunds available (minus $500 implementation fee)

  • Simple email-based cancellation process

  • Your data is deleted per our retention schedule

  • No automatic charges after cancellation

  • Easy reactivation if you change your mind

1. HOW TO CANCEL YOUR SUBSCRIPTION

1.1 Cancellation Process

To cancel your NurtureSync subscription, simply email our support team:

Email: support@nurturesync.io

Subject: "Cancel My Subscription"

Include in your email:

  • Your organization name

  • Subscription email address

  • Reason for cancellation (optional)

What happens next:

1. We receive your cancellation request

2. We verify your account information

3. We calculate your pro-rated refund (see Section 2)

4. We process the cancellation in our system

5. We send you confirmation email with:

  • Cancellation effective date

  • Refund amount

  • Data deletion timeline

  • Refund processing timeline

We process all cancellation requests within 1 business day.

1.2 When Cancellation Takes Effect

Immediate (Upon Cancellation Confirmation):

  • Your access to NurtureSync is terminated immediately

  • You cannot log in or access your data through the app

  • Any active shared links stop working immediately

Data Deletion Timeline:

  • Deleted from active systems: Within 31 days of cancellation

  • Deleted from encrypted backups: Within 42 days total (standard 42-day backup rotation)

Refund Processing:

  • Calculated immediately upon receiving cancellation confirmation

  • Processed to your original payment method within 5-10 business days. 

2. REFUND POLICY

2.1 You're Eligible for Refunds

When you cancel your annual subscription, you receive a pro-rated refund for the unused portion of your subscription, minus the $500 implementation fee. The date of proration will be from when the email was received. 

2.2 Refund Calculation

Your refund is calculated as follows:

Refund = (Annual Price ÷ 365 Days) × Days Remaining in Annual cycle  - $500 Implementation Fee

Example 1: Cancel After 6 Months

  • Annual subscription price: $2,400

  • Days used: 183 days (6 months)

  • Days remaining: 182 days

  • Pro-rated amount: ($2,400 ÷ 365) × 182 = $1,200

  • Setup fee deduction: -$500

  • Total refund: $700

Example 2: Cancel After 1 Month

  • Annual subscription price: $2,400

  • Days used: 30 days

  • Days remaining: 335 days

  • Pro-rated amount: ($2,400 ÷ 365) × 335 = $2,200

  • Setup fee deduction: -$500

  • Total refund: $1,700

Example 3: Cancel After 11 Months

  • Annual subscription price: $2,400

  • Days used: 335 days

  • Days remaining: 30 days

  • Pro-rated amount: ($2,400 ÷ 365) × 30 = $198

  • Setup fee deduction: -$500

  • Refund: NONE (pro-rated amount is less than implementation fee)

2.3 What the $500 Implementation Fee Covers

The $500 implementation fee is a non-refundable onboarding charge that covers:

  • Account creation and configuration

  • Live support through initial data migration and import

  • Admin user training and onboarding

  • Technical setup and integration

  • Initial system configuration

2.4 Refund Eligibility

You are eligible for a refund if:

  • You have an active or recently cancelled subscription

  • You are requesting cancellation within 365 days of subscription start

  • You have not engaged in fraud or abuse

2.5 Refund Timeline

Processing Time:

  • Refunds are calculated and processed within 5-10 business days of cancellation

  • Refund is initiated to your original payment method

Credit Card Refunds:

  • Typically appear in your account within 3-5 business days

  • May take up to 10 business days depending on your credit card company

3. WHAT HAPPENS TO YOUR DATA

3.1 Data Access After Cancellation

Immediately Upon Cancellation:

  • Your access to NurtureSync is terminated

  • You cannot log in or access your data

Within 30 Days:

  • Your data remains on our servers (encrypted)

  • Contact support@nurturesync.io if you need a data export

  • We can provide a data export in CSV format

3.2 Data Deletion Schedule

  • Deleted from active systems: Within 31 days

  • Deleted from backups: Within 42 days (standard rotation)

  • Completely deleted: By Day 42 after cancellation

3.3 Data Export Before Cancellation

You have the ability to export your data at any time prior to the cancellation of your subscription. Simply log in as an administrator and use the Export function under the Administrator Dashboard. You will not be able to access this once you cancelled your subscription. 

4. CAN YOU CANCEL ANYTIME?

4.1 Cancellation Anytime

Yes! You can cancel your subscription at any time. There are:

  • No long-term contracts

  • No cancellation fees (other than implementation fee deduction from refund if cancelled within first year)

  • No penalties for early cancellation

  • No required notice period

4.2 Cancellation Grace Period

We don't have a formal "grace period," but we understand that sometimes you might cancel by accident or change your mind quickly.

If you cancel by mistake:

  • Contact us immediately: support@nurturesync.io

  • Subject: "Restore My Cancelled Subscription"

  • Explain that you cancelled by mistake

  • We can often restore your subscription within 24 hours if you act quickly

  • If restored, your refund is cancelled and your subscription continues

5. REACTIVATION & RE-SUBSCRIPTION

5.1 Can You Resubscribe?

Yes! If you cancel and later want to use NurtureSync again, you can resubscribe anytime.

5.2 Reactivation Process

Option 1: Restore Within 30 Days

  • If you change your mind within 30 days of cancellation

  • Email: support@nurturesync.io with "Restore My Subscription"

  • We can often restore your account with your previous data intact

  • If the refund has yet to be processed, it will be canceled. If refund has been processed an invoice for the prorated amount will be generated or you will have the option to begin a new annual period.

Option 2: New Subscription

  • If more than 30 days have passed or you prefer a fresh start

  • Contact support@nurturesync.io with "New Subscription Request"

  • We'll send you a new invoice to restart your subscription

  • A new $500 implementation fee may apply

  • Your previous data is not restored (was deleted per policy)


6. FREQUENTLY ASKED QUESTIONS

Q: Can I get a refund if I cancel?

Yes! We offer pro-rated refunds for unused time, minus the $500 implementation fee. See Section 2 for details.

Q: How do I request a cancellation?

Email support@nurturesync.io with the subject line "Cancel My Subscription" and include your organization name and subscription email address. We'll process your request within 3 business days and will prorate from the day of email cancellation.

Q: How long do I have to request a cancellation?

You can cancel anytime during your subscription. Just email support@nurturesync.io with your cancellation request.

Q: What if I cancel and then want to resubscribe?

You can resubscribe anytime. If you resubscribe within 30 days, we may be able to restore your account. After 30 days, you'll need a new subscription which can be subject to a new $500 implementation fee.

Q: Will you charge me after I cancel?

No. Once your cancellation is confirmed, no further charges will be made to your payment method. Your subscription ends and your access is terminated immediately.

Q: How long does it take to get my refund?

Refunds are processed within 5-10 business days. Depending on your bank or credit card company, it may take an additional 3-5 business days to appear in your account.

7. STRIPE AND PAYMENT PROCESSOR COMPLIANCE

7.1 Stripe Requirements

This policy complies with Stripe requirements:

  • Clear, easy cancellation process

  • Pro-rated refunds for unused time

  • No automatic charges after cancellation

  • Refund timeline clearly stated

7.2 FTC Negative Option Billing Rules

This policy complies with FTC requirements:

  • Simple cancellation mechanism

  • Clear refund policy

  • Retention of cancellation confirmation

  • No rebilling after cancellation

8. CONTACT US

Questions about cancellation or refunds?

Email: support@nurturesync.io

Subject: "Cancellation Question" or "Refund Question"

Response Time: We respond to all cancellation and refund inquiries within 1-2 business days.


END OF CANCELLATION & REFUND POLICY